
Minimum Retainer: $2,500 per month, not including ad spend.
Ad Campaign Turnaround: 10 business days post-receipt of all onboarding materials and docs.
Service Boundaries: Responsibility limited to listed services. See the services page for details.
Communication Channels:
- Preferred: Business Email, Business Phone
- Not Preferred: SMS
Support Requests: - Email: help@roisociety.com
- Live Chat and Support Portal on our website
Website Development: - Turnaround: 1 month for simple sites
- Revisions: 2 rounds before additional charges
Graphic Design Turnaround: 1 week.
Video Production Turnaround: 1 week.
Results Disclaimer: No guaranteed results, despite confidence in our expertise.
Billing Terms: - Invoiced on the 1st of the month following service delivery.
- Payment due within 7 days (Net 7).
Refund Policy: - No refunds except in cases of service faults with evidence.
Scope of Work Clarity:
- Each service package clearly outlined to prevent scope creep.
Client Responsibilities: - Timely provision of necessary materials/information.
- Active engagement in feedback and decision-making processes.
Performance Reporting: - Weekly performance reports.
Access to a client dashboard for continuous monitoring.